Refund policy

Returns (EU Only)

Miramat offers a 30-day money-back guarantee on all regular-priced orders placed through miramat.com. If you are not satisfied with your purchase, we will issue a full refund of the purchase price of the mat, provided that the product is returned in its original condition.

• Clearance items are not eligible for the 30-day money-back guarantee.
• Return shipping costs are the responsibility of the customer.
• Before returning an item, please email info@miramat.com for approval and instructions.

Damaged or Defective Items

If your product arrives damaged during shipping or has a manufacturing defect, please contact us within 30 days at info@miramat.com.

• Using a damaged or defective product may void your eligibility for a refund or replacement, so please reach out to us before use.
• We will assist you in filing a claim with the courier and provide a resolution as soon as possible.

Non-Returnable Items

The following items cannot be returned:

• Clearance items
• Custom-made or personalized items
• Gift cards

If you have any questions regarding returns, please contact us at info@miramat.com.

Exchanges

To exchange an item, please return your original purchase first. Once your return is approved and processed, you can place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

• If approved, the refund will be issued to your original payment method.
• Processing times may vary depending on your bank or credit card provider.

For any questions regarding returns, claims, shipping, or our products, please contact info@miramat.com or visit our FAQ page.